Returns, Damages, and Refunds

Returns

Sizing is hard, we get it. If you receive an item and it doesn't fit, you have the option to bring it back to our showroom by 7pm the next day for a refund.

Returns on local delivery orders will be refunded minus the $5 delivery fee.

To initiate a return, email us at help@ponybox.co.

 

Damages and Issues 

Please contact us immediately at help@ponybox.co or call/text 703-343-3657 if an item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us with any questions at help@ponybox.co.